MSB Consulting Limited: Case Study
MSB specialises in fostering Organisational Change and People Development within the Travel & Tourism, Financial Services, Leisure & Hospitality, Engineering & Construction, Health Care, and Charitable/Not-for-Profit sectors amongst others through:
- Customer Service Experience
- Leadership Development
- Performance Management
- Employee Engagement
Their track record helped them to win a programme of training and personal development interventions with the Mauritius Commercial Bank in sales and customer service.
MSB turned to TeabagTalent to help them resource the project with trainers and coaches who:
- Had Financial service and sector experience
- Had customer service and sales training experience
- Had the charisma to deliver training to audiences of upto 30 people
- Had fluent French language capability to deliver the training in Mauritius
A team of 4 TeabagTalent members were despatched to develop and deliver the Programme through 2007.
Brian Hamill: Managing Director, MSB
“Jennifer has done an excellent job for MSB in Mauritius and I am most grateful to Phil, my TeabagTalent partner, for recommending her to us. Hopefully, there will be further opportunities for MSB and Jennifer with this client in 2008 - currently the subject of ongoing discussion between ourselves and the bank! I'll be sure to keep you posted.”